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How can we help?

HOW TO START
  • What is a SOL Card and what are its benefits?
  • First steps. Register, verify and order SOL Card
  • How to order your SOL Card
  • SOL Card delivery: how it works
  • I’m a foreigner. Can I use SOL and get a SOL Card?
  • How much does it cost?
PAYMENTS AND TRANSFERS
  • How to send money to any bank account in South Africa
  • How to send cash to anyone in South Africa
  • How to receive money from your friend
  • How to buy Airtime
  • How to buy Electricity
  • How to pay DSTV
  • How to pay your water meter
  • Can I send money internationally?
  • Can I use a SOL Card with PayPal?
FEES, LIMITS, VERIFICATION
  • What are SOL fees?
  • Limits for SOL Card
  • Limits for SOL mobile app
  • How to verify identity?
  • How to upgrade your SOL app for higher usage limits?
ABOUT US
  • What is SOL?
  • Is SOL a bank?
  • SOL Company details
  • ISafety and security
HOW TO USE SOL CARD
  • How to receive your salary or payments
  • What are SOL ZARs and SOL Card balances?
  • How can I get money into my SOL app ZARs balance?
  • How do I load my SOL Card with money?
  • How to withdraw from SOL Card
  • How to unload money from your SOL Card into your SOL ZARs balance
  • How to block or unblock your SOL Card
  • Can I make online purchases with a SOL Card?
WHAT ELSE CAN I DO WITH SOL
  • What is a SOL Card and what are its benefits?
  • First steps. Register, verify and order SOL Card
  • How to order your SOL Card
  • SOL Card delivery: how it works
  • I’m a foreigner. Can I use SOL and get a SOL Card?
  • How much does it cost?
URGENT ISSUES
  • I haven’t received the money
  • My phone number wasn’t put as Beneficiary Reference
  • I lost my card
  • I lost my phone
  • I want to cancel the transaction
  • I sent the money to phone number, but the recipient hasn’t received it
  • I have ordered my card. Where is it?
  • My verification was declined. Why?
  • My card has been declined in a shop!
  • Changing SOL app or SOL Card PIN codes
  • Changing fingerprint/FaceID authentication
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AK SOLWALLET SERVICES LIMITED (Registration Number 2019/570828/10) is a duly appointed juristic representative of PAL LIFE CC (Registration Number 2009/212012/23) which is an authorised Financial Services Provider under the Financial Advisory and Intermediary Services Act No 37 of 2002 – FSP 43259. As such AK SOLWALLET SERVICES LIMITED renders financial services to clients on behalf of PAL LIFE CC